Product Security & Transparency (PSTI)
Our Commitment to Product Security
Fender Audio designs and maintains its connected products, where applicable, with security considerations applied throughout the product lifecycle. Protecting customer data, privacy, and product integrity is an important responsibility that we take seriously.
We apply recognized industry practices to help reduce the risk of unauthorized access, misuse, or data compromise affecting our devices, associated applications, and services.
Software and Firmware Updates
Where applicable, Fender Audio provides software and firmware updates for its connected products to address security issues, improve stability, and enhance functionality.
Update Availability
- Updates are made available through official Fender Audio distribution channels only
- The availability and duration of updates may vary depending on the product model and its supported lifecycle
Customers are encouraged to install updates when available to maintain product security and performance.
Passwords and Authentication
For connected products or services that require user authentication:
- Products do not rely on universal default passwords, or users are required to create a password during initial setup
- Users are encouraged to choose strong, unique passwords and to keep their credentials secure
Vulnerability Disclosure
Fender Audio supports responsible security research and welcomes reports of potential vulnerabilities affecting its connected products or services.
Reporting a Security Vulnerability
If you believe you have identified a security vulnerability, please report it responsibly by contacting:
Please include, where possible:
- Product name and model
- Software or firmware version
- A description of the potential vulnerability
- Steps to reproduce the issue
Fender Audio aims to acknowledge vulnerability reports in a timely manner and to investigate and address verified issues appropriately.
We request that vulnerabilities are not publicly disclosed until we have had a reasonable opportunity to assess and remediate the issue.
Product Support Lifecycle
Security updates and support are provided for connected products during their supported lifecycle. Once a product reaches end-of-support, software or firmware updates, including security updates, may no longer be available.
Information on supported products can be found by contacting Fender Audio Customer Support.
Data Protection and Privacy
Any personal data processed through Fender Audio products or services is handled in accordance with applicable data protection laws and our Privacy Policy, which explains how personal information is collected, used, and protected.
Contact Information
For questions relating to product security or this Product Security and Transparency information, please contact:
Fender Audio Customer Support