Effective Date: June 19, 2026 Applicable To: Customers located in the European Union (EU) only
Please Note:
This policy applies exclusively to customers residing in the European Union (EU). If you are shopping from outside the EU (including the United States, Canada, Asia, Australia, or any other region), this policy does not apply to you. Please refer to our standard Refund Policy (to insert hyperlink once page is done) information applicable to your region.
What Is the Right of Withdrawal?
If you are an EU resident, you have the legal right to withdraw from your purchase under the European Union Consumer Rights Directive (2011/83/EU). This means you may cancel your order within 14 days of receiving your product — no questions asked, and without needing to provide a reason.
This right is guaranteed by EU law and is designed to protect consumers shopping online across all EU member states.
Who Does This Apply To?
This right of withdrawal applies to you only if:
- You are located in or reside in an EU member state
- You purchased as a private consumer (not for business purposes)
- Your order was placed on fenderaudio.com
EU Member States include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Your 14-Day Withdrawal Window
| Timeline |
What Happens |
| Day 0 |
You receive your order |
| Day 1-14 |
You may submit a withdrawal request |
| Within 14 days of your notice |
You must return the item(s) |
| Within 14 days of receiving return |
We process your refund |
How To Exercise Your Right of Withdrawal
Submit a Written Notice
Send us a clear written statement that you wish to withdraw from your contract. You can do this by:
Email: info@fenderaudio.com Subject line: Order Withdrawal Request – [Your Order Number]
What Happens After You Submit a Withdrawal?
| Confirmation |
We will acknowledge your withdrawal request by email within 2 business days
|
| Return Instructions |
We will send you return shipping instructions |
| Send Back Your Item(s) |
You must return the goods within 14 days of notifying us |
| Refund Issued |
Once we receive and inspect the returned item(s), your refund will be processed within 14 days
|
Refund Details
- Refunds will be issued to your original payment method
- We will refund the full product price including standard delivery costs
- If you selected a premium or express shipping option, only the cost of standard delivery will be refunded
- Return shipping costs are your responsibility unless the item is faulty or incorrect
Conditions for Return
To qualify for a withdrawal refund, returned items must be:
- In their original condition
- In original packaging where possible
- Include all accessories, manuals, and components
- Show no signs of excessive use beyond handling needed to assess the product
You are allowed to inspect and test the product as you would in a physical store. However, if the product's value is diminished due to excessive handling, we reserve the right to make a deduction from your refund.
Exceptions — When the Right of Withdrawal Does NOT Apply
Under EU law, the right of withdrawal does not apply to:
| Exception |
Description |
| Digital Downloads |
Audio files, software, or digital content already accessed or downloaded |
| Sealed items opened |
Products with a sealed hygiene or audio protection seal that has been broken |
| Custom/Personalized items |
Products made to your specific requirements |
| After 14-day window |
Requests submitted after the 14-day period has expired |
FAQs
I live in the UK — does this apply to me? +
The UK has its own equivalent right under the Consumer Contracts Regulations 2013, which provides similar protections. Please contact us at info@fenderaudio.com for UK-specific withdrawal requests.
What if my product arrived damaged or faulty? +
A damaged or faulty product is handled separately under our warranty and defective goods policy, which provides additional rights beyond the 14-day withdrawal window.
Can I withdraw part of my order? +
Yes, you may withdraw from individual items within an order. Please specify the items clearly in your withdrawal notice.
How long does my refund take to appear? +
After we process your refund (within 14 days of receiving your return), it may take an additional 3–7 business days to appear on your bank statement depending on your payment provider.
info@fenderaudio.com
fenderaudio.com
Monday – Friday, 9:00 AM – 5:00 PM (MST)
